Your Privacy Is Our Priority

The tk001 platform provides a safe and reliable online betting and casino service for players in Bangladesh. We believe that protecting your personal information is a fundamental right, and respecting that right is our institutional responsibility.

This Privacy Policy ("Policy") applies to tk001's website and all associated services. When you register, log in, or use any service on tk001, you are considered to have consented to the terms of this Policy. Please read this Policy carefully, as it defines your rights and our obligations regarding the protection of your information.

Any changes to this Policy will be published on this page, and you will be separately notified of significant changes. We recommend reviewing this Policy regularly.

tk001 collects specific types of information for various purposes. The details are described below:

2.1 Information You Provide Directly

When you create an account or use services on tk001, the information you provide yourself includes:

• Name and date of birth (for age verification — the service is available to those aged 21 and above only)
• Email address and mobile phone number
• Payment information (bKash, Nagad, or Rocket account number)
• Documents submitted for identity verification
• Messages and information you provide during support interactions

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identifier
• Browser type and operating system
• Usage patterns and session information on the platform
• Information collected through cookies and similar tracking technologies
• Log files and access records

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate third-party sources, such as identity verification services or partner organisations involved in fraud prevention.

tk001 uses your information for the following purposes:

Your information will not be used beyond the purposes stated above without your consent. You will be informed and the necessary consent obtained before your information is used for any new purpose.

tk001 treats the security of your information as a top priority. We have implemented industry-standard technical and organisational measures that protect your information from unauthorised access, alteration, disclosure, or destruction.

4.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all information between your browser and our servers is transmitted in encrypted form
• Sensitive information, especially payment-related data, is always stored in encrypted form
• Secure server environments and regular security audits
• Access control systems — only authorised personnel can access the necessary information

4.2 Organisational Measures

• Regular staff training on data protection
• A minimum necessary access policy for data processing
• Strict agreements with third-party service providers that define their data protection obligations
• A rapid response plan for any security incidents

Please note that transmitting information over the internet is not entirely risk-free. We provide the highest level of protection, but keeping your account password confidential and not logging in on unfamiliar devices is also your responsibility.

tk001 does not sell your personal information to third parties. However, in certain circumstances we may share information with selected partners:

5.1 Service Providers

Necessary information is shared with designated third-party service providers who assist in operating our platform. This includes payment processing services (bKash, Nagad, Rocket), identity verification services, and IT infrastructure providers. These organisations operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information in order to comply with a court order, a legitimate government or regulatory authority request, or applicable law. In such situations, we will disclose only the information legally required.

5.3 Protective Disclosure

Information may be shared with relevant authorities to detect, prevent, or investigate fraud, money laundering, or other unlawful activity.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the relevant party. However, the new entity will be required to maintain equivalent protection standards to this Policy.

tk001 uses cookies and similar tracking technologies to improve your browsing experience and make the platform more effective.

6.1 Essential Cookies

These cookies are essential for the platform's core functionality. They are used for tasks such as maintaining login sessions, security verification, and storing form data. These cookies cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your preferences, such as language selection and other personal settings, making your next visit more convenient.

6.3 Analytics Cookies

Analytics cookies are used to understand how users are using our platform and to improve service quality. This information is analysed in aggregate and does not reveal individual identities.

You can control or delete cookies by changing your browser settings. However, disabling certain cookies may affect some platform functionality.

Every user registered with tk001 enjoys the following rights regarding their own information:

To exercise any of the above rights or to find out more, please contact our support team. We will process your request as quickly as possible.

We retain your information for as long as it is needed to fulfil the purpose for which it was collected, or for as long as a legal obligation exists.

8.1 Account Information

All account information is retained while your account is active. Even after account closure, certain information may be retained for a specified period to meet legal or regulatory requirements.

8.2 Transaction Records

Records of all financial transactions are retained for the period required by applicable law. This is necessary for financial auditing and dispute resolution.

8.3 Support Communications

Information provided during customer support interactions is retained for service quality improvement and dispute resolution. After the specified period, this information is securely deleted.

8.4 Security Logs

System logs and access records are retained for a limited period to ensure platform security.

tk001 provides services only to those aged 21 and above. We do not knowingly collect personal information from minors.

We follow an age verification process at the time of registration. If a minor has registered by mistake or by providing false information, and we become aware of this, we will delete that information immediately and the associated account will be closed.

If you believe we hold information about a minor, please contact us at [email protected].

tk001 reserves the right to update this Privacy Policy from time to time. The Policy may be revised due to service improvements, the use of new technologies, or legal changes.

For significant changes, we will notify you via your registered email or through a notice on the platform. Continuing to use the platform after changes have been made will be considered as your consent to the updated Policy.

The latest version of this Policy will always be available on this page. We recommend visiting this page regularly for your convenience.

If you have any questions, complaints, or requests about this Privacy Policy, or if you wish to exercise your data rights, please contact us. Our support team is available 24 hours a day, 7 days a week to assist you in Bengali and English.